123 Live Help 4.2 Changes:

1) 123FlashChat could get the infromation of 123LiveHelp4.2

2) Embeded database could be turned off if 123LiveHelp user external database

123 Live Help 4.1 Changes:

1) Add advertisement in customer panel

2) fix the bug that msn bot could not login

3) fix the bug the 123 Live Help could not execute in 64bit operator system

123 Live Help 4.0 Changes:

1) Change the admin and staff panel from SWF to Windows application

2) The UI of client was greatly improved.

3) Admin panel could generate a report of operator working conditions

4) Optimize the search function

5) Add video module. Operator could chat with cusotemr with video and audio.

6) Operator could auto invite visitors.

123 Live Help 3.2 Changes:

1) Remote controller of 123 Live Help via MSN is added.
It can monitor and control the conversation externally on MSN Messenger in the following ways:
Get the online staff list, get the conversation list, activate or deactivate monitor the specific conversation and search message logs, etc.

2) Bug fix: Some bugs in the 123 Live Help integration with an external database was fixed.

3) Documents improvement.

123 Live Help 3.1 Changes:

1) Proactive Chat Invitations.
The staff member can monitor a website and invite a visitor from the certain webpage to chat to up-sell product or offer help. The visitors won't have to click any chat button on the webpage, they will instead be greeted by some friendly notification that the staff would chat with them to offer assistance. What's more, the invitation won't be blocked by pop-up killer.

2) Client Choose Staff.
Client can request help from a particular staff member, which is more friendly to a return customer.

3) Chat Search More Powerful
Real-time chat scripts are available to search, so admin and staff can search the current conversation scripts instead of the previous ones.
4) Better GUI Design.

5) New API
Admin can generate chat code to define the availability of the staff members and the departments, whether to show the dormant client, choose the skin of the invitation window and the chat window, etc.

6) Staff Get to Know Client Better
Staff can check the timezone and OS of the client in the staff panel.

123Livehelp 3.0 Changes:

The greatest difference between 123LiveHelp 3.0 and the previous version is the way to keep the chat room data (of the rooms, predefined messages, user info, banned users and chat transcripts, etc. ) as the mysql database is now available in addition to the original text format. And generously speaking it's more powerful for the staff and admin, more friendly to the end users.

For the staff and admin:
* a) Faster and Handy Search
     The search becomes speedy and "search by keyword" is added. More new attributes like login time, conversation length and message quantity, etc. will be listed in the search result too for the staff or admin to locate a chat session.
* b) More Friendly Customer Name
     The guest name is replaced by nickname which is easier to ring a bell for staff and admin.

For the staff:
* c) Staff Rating
     The staff current rating is shown in the staff panel to ensure quality service.
* d) User Info Panel
     In the staff panel, the user info area is adjusted so that only items with higher priority are listed and the initial question will be there, which can be search criteria too.
* e) Remarks will be Saved
    The remarks memo a staff left for a customer will be kept for future reference and can be searched.

For the end customer:
* f) Prettier GUI
     Neat GUI for the end customer is added, and more staff status buttons are available for the owner to choose.
* g) Chat Log to Email
     The transcripts will be sent to customer's email when the conversation is done.
* h) Reconnect and Exit
     Reconnect and Exit are added to the customer end.
i) Ask a Question Instantly
   Customer may fill in a question in the login panel to enter room with a question being prompted.

For the admin:
* j) Full Log
    Even if an admin logs in the admin panel in the middle of some conversation, he may still check the full transcripts of a chat session back from the beginning. The content of both parties are shown with different colors, and the panel can be resized.
For all:
* k) Video Window
     Video component skin is changed and bugs are fixed.
* l) Live Help Server
     The server stability is enhanced and bugs are fixed.
* m) Secure connection
     cross-proxy requesting for connection is now accomplished (in the circumstances that the socket became inactive) to ensure more secure connection.

123Livehelp 2.1 Changes:
a)      AV module has been added to our product
    	With av module enabled, and macromedia flash communication server installed,
    	You can add webcam and voice chat features.
    	Unlike the basic text chat, this module needs support of flash communication server.
b)    	The server's performance has been improved.
c)     	Some bugs of the client side and server side have been fixed.


123Livehelp 2.0 Changes:

a)	Secure Messages
	User logon password and message are encrypted using RSA.
	This function is optional and predefined in default.xml.
b)	HTML Chat history.
	Chat history is logged in html format and encrypted by MD5.
	For all three chat windows: Admin, Staff and Customer.
c)	Customer origin detected.
	Staff can detect from which URL the customer starts the chat.
d)	Staff Transfer client enhanced.
	In Staff Panel, staff can transfer client cross-department.
e)	Search transcripts results are now sorted by pages.
	The number of chat logs which can be displayed per page can be defined in default.xml.
f)	Banlist added.
	In Admin Panel, banlist is added to enable ban and unban functions here.
g)	Customizable customer chat window or template to choose.
	For Customer client, we offer various color schemes to fit your website, you can also attach your own color code to the SWF.
h)	Staff skin updated.
i)	Admin skin updated
j)	Capture Client nickname and origin URL.
	Extensive customer information like nickname and origin URL tracking in Staff Panel.